ANTHONY GARRETT GUILLOTTE

Portland, Ore. — email garrett at oznogon dot com

He/him; prefers Garrett

Experience

dutchie, remote, June 2021 to November 2021

Helped migrate PDF manual content to a ZenDesk Guides help center.
Established style standards and a lightweight editorial style guide for technical writing.
Updated user-facing technical content across multiple product lines alongside weekly feature releases.

Puppet, Inc., Portland, Ore., June 2018 to June 2021

Provided follow-the-sun technical support for enterprise configuration management and application deployment customers via phone, screenshare, and ZenDesk tickets.
Reproduced and reported product issues and feature requests to engineering teams via Jira, and sometimes contributed code to fix those issues.
Contributed editorial content to the product knowledge base and documentation.

Puppet, Inc., Portland, Ore., June 2015 to June 2018

Wrote and maintained documentation for open source and proprietary product lines, following company styles.
Helped redesign Puppet's documentation website using the Bootstrap framework for improved responsiveness and accessibility.
Worked closely with broadly distributed engineering teams, both in-office and remotely.
Planned and built team-wide content migration tools, publishing processes, and continuous publishing automation in a transition from Git and unstructured Markdown to DITA XML and a component CMS.

EditShare, Inc., Allston, Mass., February 2012 to June 2015

Provided remote and on-site customer support for Linux media collaboration and asset management servers.
Updated DITA XML product manuals and customer-facing release documentation in Adobe FrameMaker, following company styles based on the Chicago Manual of Style.
Diagnosed and reported software bugs to development teams.

HubSpot, Inc., Cambridge, Mass., August 2010 to November 2011

Planned, launched, iterated, and delivered new-hire onboarding and staff development programs.
Authored dozens of pieces of customer- and internal-facing product and process documentation for HubSpot's SaaS content management and SEO marketing suite, following proprietary company style guides
Provided phone support for marketing automation, search-engine optimization, and content management.

American Press, Lake Charles, La., May 2003 to September 2006, June 2007 to August 2010

Daily Advertiser, Lafayette, La., October 2006 to May 2007

Budgeted, edited, and paginated stories for daily newspapers with circulations of more than 70,000 in Associated Press and Gannett styles.
Published content to the publication website with metadata optimized for search engines.
Designed pages, photo illustrations, charts, and graphics on deadline using Adobe and Quark software.

Documentation for Puppet Enterprise, Puppet Agent, Puppet Server, Puppet Enterprise AWS and Azure marketplace images, and the Puppet Plugin for VMware vRealize Automation.
2015 and 2016 Puppet DevOps Salary Reports.
Editor's and Administrator's Guides for EditShare 7 Storage, Flow, and Ark.
Freelance editing and writing for Paizo Inc., Outland Entertainment, Silent Spirits Games, and Fat Goblin Games. See Projects.

Credited Information Communications Technology coursework

Louisiana Technical College, 2009 to 2010

Credited and audited Computer Science coursework

University of Louisiana at Lafayette, 2007 to 2010

Bachelor of Liberal Arts in Journalism (English minor)

Northwestern (La.) State University, August 1999 to December 2004